FAQs for Individuals

How to sign up to WayHome

WayHome is free to user for Individuals. The first step is to click SIGN UP and begin filling in your profile information. You can provide as much information in your profile as you are comfortable with.

The only information that is public is your First Name and Initial, Preferred Location, Age and Type of Housing that you are looking for. (I am double checking with developers now about what the public (non members) can view).

For other users to connect with you and see more information about you, they will need to become members and send you a notification. Once you receive this notification, you can decide whether to approve or deny that user to see more of your information.

WayHome personal profiles allow NDIS Plan information to be added. Your personal profile detail will allow other Individuals, Support Coordinators and housing providers to find and match you to the most suitable accommodation and/or housemate. Once you have filled out your profile you can start searching and connecting with individuals and housing providers.

If you find a home that you like or a housemate that looks suitable and you’d like to find out more information or send them a message, click the SEND A MESSAGE button. This will notify the other party that you would like to connect. For privacy and safety reasons, you cannot connect with an individual until they ACCEPT your request to connect.

When I sign-up, what information will I need to provide?

All the information that you give is completely voluntary and covered under our privacy policy. Your profile contains two parts – part one is basic information that is visible to other members of WayHome. Part two of your profile is only visible to users that you give permission to view.

The reason for a two-part profile is that to ensure user privacy protection but also to allow you to find more accurate matches. The biggest challenge with housemate searching is compatibility. By providing as much information as possible, it makes it easier for you and other users to find the right match quicker!

When you sign up to WayHome, we will ask you for the following information:

• Your personal details – full name, address, contact number, and email address. Your contact information details will remain PRIVATE. The only information that is public is your First Name and Initial, Preferred Location, Age and Type of Housing that you are looking for.
• Details about what kind of home you are looking for – for example; SDA, Community Housing, Private rental etc. And what locations you prefer these homes to be in.
• Details about what kind of housemate you are seeking
• Details about what kind of housemate you are – your interests
• Details about your NDIS Plan – including more in-depth information about what SDA funding you have (if applicable). This information is private unless you give permission for another user to view this to encourage a match.

How do I raise a concern or report about another user?

We take all feedback seriously and is treated as confidential. If you have concern or a report you wish to raise about a user, please send an email to us at maddi@wayhome.com.au outlining your concern so that the matter can be reviewed.

I want to remain anonymous, can I still use WayHome?

Yes, if you are not signed up to WayHome, you can still search for accessible homes and housemates through our general search tool. If you would like to connect with a Housing Provider, Individual or Support Coordinator, you will need to create a profile by signing up to WayHome.

Is my personal information safe?

WayHome is serious about the security and privacy of your information. Please read our Privacy Policy here. If you have any concerns, please get in touch on (EMAIL HERE).

My profile has not appeared straight away, what is holding it up?

All of our profiles are reviewed once they are submitted to screen for quality assurance reasons. Please provide up to 48 hours for your profile to be activated for search functionality. If this takes longer than 48 hours, please contact our team on (insert support email address).

Who can see my profile?

WayHome is inclusive and accessible to all. It is an open platform, where your BASIC profile can be viewed by anyone that is searching through WayHome. All listed homes can also be viewed by members and non-members. You must become a member to connect directly to Individuals, Support Coordinators and Housing Providers.

How much does it cost?

WayHome is FREE to use for Individuals.

Will I be notified of new property listings or new housemates that may be compatible with me?

Yes! Should a home or individual be added that may be a match to your preferences, WayHome will send a notification directly to the email address attached to your account. In your home screen (user dashboard) you will have a NOTIFICATIONS page where all this information pops up too and you can view this at any time.

How do I change my password?

Click on the SETTINGS button in your home screen (user dashboard) and then select ‘Change Password’ from the drop-down menu.

How do I log out of WayHome?

To best protect your information, we recommend logging off your profile when you are not actively using it. To do this, click on SETTINGS in your home screen on your dashboard and select the ‘Log Off’ option from the drop-down menu.

I have encountered a bug on the website, what should I do?

If you encounter any problems or errors on the WayHome website, please contact us at SUPPORT EMAIL). After we have investigated the issue, we will provide you with a support update. If you are able to provide a screenshot of the issue or error, this will help us to troubleshoot the problem faster.

If you have encountered a problem that isn’t easy to trouble shoot, please don’t hesitate to contact us on (SUPPORT EMAIL) and one of our support crew will walk you through the issue. To help us to investigate this matter as quickly as possible, we will need you to provide us with as much information as you can, screen shots are always a good way of helping us to trouble shoot with you.

FAQs for Support Coordinators

How does WayHome work for Support Coordinators?

WayHome is your tool to manage the process of finding suitable accommodation and housemates for your clients.

WayHome has created a management system specifically for Support Coordinators – to use this, you will need to create a Support Coordinator profile. You can then use WayHome directly through your own profile; searching and connecting with housing providers and potential housemates on your clients’ behalf AND/OR you can upload your client details (with client consent) and search via your clients profile.

The advantage of uploading your client/client’s details is that their profiles sit on WayHome and can be found by others looking for housemates or potential tenants.

If your client may be eligible for SDA funding, we can put you in touch with our WayHome SDA Applications Specialist who can assist in applying for SDA funding. Please email our General Manager, Maddi Wright on maddi@wayhome.com.au about this service.

How much does it cost?

WayHome is FREE to use for Support Coordinators.

I am a Support Coordinator but I currently don’t have any clients looking for housing, can I still sign up?

Yes, Support Coordinators can create their own profiles and search and connect with Housing Providers, Individuals and other Support Coordinators.

How do I add a new client?

Click on the ‘Clients’ Tab in the menu bar, where you will find a list of your clients. You can do this by hitting the ‘+ client’ button. You can add a new client to your dashboard at any time.

How do I edit or deactivate a client?

Click on the ‘Clients’ Tab in the menu bar, where you will find a list of your clients. Click on the actions icon in line with the client you wish to edit and choose to ‘Edit Details’ or ‘Deactivate’ their profile. You can edit or deactivate a client at any time from your dashboard.

How can I view and search a list of available homes from my dashboard? Select the ‘List of houses’ tab from your menu bar on the left-hand side of your screen. You can then search through a list of available homes, or perform a more detailed search within the search bar.

To send an expression of interest to a listing agent, click ono the actions icon in line with the home you are interested in and click, ‘send interest’.

How will I be notified of new property listings?

Should a home be added that may be a match for your client, WayHome will send a notification directly to the email address attached to your account.

You can also view all new notifications from your dashboard at any time in the NOTIFICATIONS tab.

How do I change my password?

From the home screen on your dashboard, click on the SETTINGS tab and select ‘Change Password’ from the drop-down menu.

How do I log off?

To best protect your information, we recommend logging off your profile when you are not actively using it. To do this, click on SETTINGS in your home screen on your dashboard and select the ‘Log Off’ option from the drop down menu.

My question isn’t answered on this page, when can I contact you?

Our support crew is available to answer your questions, please send through all questions so Maddi Wright, our Managing Director: maddi@wayhome.com.au

FAQs for Housing Providers

WayHome is your platform to showcase your available homes/rooms for rent or sale. The categories that you can list under include:

• Rooming Housing

  A rooming house, also called a "multi-tenant house", is a "dwelling with multiple rooms rented out individually", in which the tenants share common areas like bathroom and kitchen facilities.

• Specialist Disability Accommodation (SDA)

  Specialist Disability Accommodation (SDA) refers to accommodation for participants who require specialist housing solutions to assist with the delivery of supports that cater for their extreme functional impairment and/or very high support needs.

• For Rent

  List the accessible home that you have for rent on WayHome.

• For Sale

  List the accessible home that you have for sale on WayHome. This may also include Shared Home Ownership models.

• Crisis Accommodation

  Short-term housing managed by not-for-profit organisations. It includes women's refuges, youth refuges and major crisis supported accommodation services. These not-for-profit organisations may also help you to find or keep long-term housing, get involved in the community and re-build your life. If you are homeless, you could also get help to get into private rental. Please search this category on WayHome for listed accommodation and organisations.

• Homesharing

  Homeshare brings together older householders or householders with a disability who could benefit from help in the home and companionship, with people of integrity prepared to lend a hand in return for affordable accommodation. The Householder provides a bedroom and shared facilities. In exchange, the Homesharer provides approximately 10 hours per week of practical assistance such as cooking, cleaning, shopping and gardening, as well as providing company and the added security of having someone else sleeping in the home. Please feel free to list your home as a HomeShare home but we also highly recommend contacting http://aus.homeshare.org.au to get assistance with application forms, expectations and on-going support.

• Community Housing

  Community Housing is long-term accommodation for people on low incomes and or households/individuals with special needs. Community Housing is a crucial area of social housing provision as it provides a housing option which is affordable, secure and safe and encourages tenant participation in community life.

• Affordable Housing

  Affordable housing is housing that is appropriate for the housing needs of any of; very low income households; low income households; and moderate income households.

• Social Housing

  Social housing is short and long-term rental housing that is owned and run by the government or not-for-profit agencies. It is for people on low incomes who need housing, especially those who have recently experienced homelessness, family violence or have other special needs.

How do I list a home on WayHome?

To create a housing advert, please log on and create a profile. Your Housing Provider Profile will need to have a listed contact attached to it – ie. Someone from the housing organisation will need to list their email, contact number and name. This person will be sent all correspondence from WayHome and its users.

From here, please follow the steps to create a profile for the home or room that you would like to list (this includes a photo, property type, location details, amenities etc). If you have any problems or questions during this process, please contact our Managing Director, Maddi Wright, on maddi@wayhome.com.au

How much does it cost to use WayHome?

There is a fee of $250 per month to list on WayHome. Housing providers can list a limitless amount of homes. Each new listing that you create will automatically come through to the WayHome head office where it will be approved before it goes live – please allow a post approval time of 48 hours.

Can I list a home in any location in the country?

Yes! WayHome is for anyone, anywhere in Australia.

What happens when a listing is successful?

Please remove this listing from your profile – go into your dashboard and deactivate this listing.

Do you provide matching services?

WayHome provides matching services to SDA providers. If you are interested in this service, please email Maddi Wright, WayHome’s General Manager, on maddi@wayhome.com.au to enquire about this service.

Can I contact Individuals or Support Coordinators directly?

If you find someone that may be a match for your home, you can send them a message